Service Information
Establishing New Service
Individuals seeking to establish new service must do so at our office located at 309 N. High St. Franklin, Kentucky. The applicant(s) will need to provide proof of ownership or a copy of the lease (we have a rental agreement for that will serve in lieu of lease but the property owner will need to fill this out at the office) and picture ID. Signatures on all paperwork will also be required for everyone listed on the lease and/or in the household. Franklin Electric Plant Board may also require a security deposit - see the deposit policy section below. For existing locations, we will guarantee your service by 1:00 pm the next business day
Transfer of Service
Customers who need to transfer service from one location to another within Franklin Electric Plant Board service territory must come to the office with the lease for new location (if applicable) and sign all of the pertinent paperwork. If there is more than one name on the account, everyone on the account will need to sign the work orders. For existing locations, we will guarantee your service by 1:00 pm the next business day.
New Construction Service
If you are building a new home or commercial building please call (270) 586-4441 and speak with John Law, the Operations Superintendent. This will need to be done in order to discuss the location of your electric service.
Deposit Policy
Deposit
(a) Upon submitting an application for service, each Applicant for residential or general power service shall provide a deposit or suitable guarantee not exceeding twice the highest monthly bill for the subject property during the twelve (12) month period immediately preceding the application date, but in no event shall the deposit amount for residential service exceed five hundred dollars ($500.00). In the event that electric service is requested for a newly constructed or newly manufactured dwelling, the Distributor will determine such Applicant’s deposit by utilizing consumption amounts from a comparable existing dwelling within its system. In the event that electric service is requested by a general power customer for a newly constructed or renovated structure or facility, to the extent that the Distributor lacks consumption records from which to establish such a deposit, the deposit shall be determined by the Distributor using an electric power usage projection provided by such a customer or his, her, or its contractor, or based up on the Distributor’s estimate using a comparable structure or facility within its system.
(b) A guarantee, letter of credit, or other security deemed acceptable by the Distributor may be accepted in lieu of a deposit. Upon the written request of any Customer, or at the discretion of the Distributor, a Customer’s deposit requirement may be re-evaluated based upon the electricity usage of such a Customer during the twelve (12) month period immediately preceding such re-evaluation date.
(c) Interest will promptly accrue on a deposit held by the Distributor at the interest rate that the Distributor earns on its primary bank account. Upon the written request of any Customer, or at the discretion of the Distributor, each Customer’s deposit plus all accrued interest can be applied to such Customer’s unpaid bill following any period of twelve (12) consecutive months wherein no late payment penalties have been charged to such Customer’s account and no other violations of these Rules and regulations have occurred regarding such Customer’s account; or otherwise upon termination of electric service pursuant to paragraph fourteen (14) hereof. Each Customer may request the disclosure of such Customer’s accrued interest amount three (3) times during any calendar year.
Providing Electricity 
Save Money, 
Energy saving tools
Wherever you build, make sure EnergyRight® Solutions is there first.